1. Who we are
Dorset Exterior Cleaning ("we", "us", "our") is an exterior cleaning business trading in Dorset, United Kingdom. You can reach us at exteriorcleaningdorset@gmail.com or on 07391 472 789. Our registered contact address is DT5 1HJ, Dorset.
2. What information we collect
- Contact details you provide (name, phone, email, postcode).
- Property details and job notes you submit through our quote form or over the phone.
- Payment records and invoices where you engage us for services.
- Photographs of work we complete on your property, used for our own records and, where you consent, for marketing.
- Standard technical data (IP address, browser type, pages visited) via basic website analytics.
3. How we use it
- To respond to your enquiry and provide a written quote.
- To carry out and invoice for services you book with us.
- To meet our legal, insurance and tax obligations.
- To improve our website and service (aggregated, non-identifying analytics).
We do not sell your personal data to third parties, ever.
4. Lawful basis
We rely on: legitimate interest (responding to your enquiry), contract (delivering the service you booked), legal obligation (retaining accounting records), and consent (using photos of your property for marketing, you can withdraw at any time).
5. How long we keep it
Enquiry data: up to 12 months if no job is booked. Job/invoice records: 6 years, as required by HMRC. Photos: kept until you ask us to delete them.
6. Who we share it with
Only where necessary, our accountant, our insurer, and secure email/hosting providers acting on our instructions. All are UK/EU-based or covered by appropriate data-transfer safeguards.
7. Your rights
Under UK GDPR you have the right to access, correct, delete, restrict or object to our use of your data, and to data portability. Email us to exercise any of these rights. You can also complain to the Information Commissioner's Office (ico.org.uk).
8. Cookies
Our site uses only essential cookies required to load the pages. We do not use advertising or cross-site tracking cookies.
9. Changes
We may update this policy from time to time. The "Last updated" date at the top will change accordingly.